Return Conditions :

We support returns and exchanges in the following cases:

• The product is defective due to manufacturing issues (damaged, missing parts, not functioning).
• The product is damaged during shipping.
• The wrong product was delivered compared to the order.

Note:

• The product must be intact, unused, and include the full packaging, labels, and accessories.
• The return request must be submitted within 7 days from the date of receipt.
• Returns are not applicable for engine oil, discounted products, or products labeled as “Non-returnable.”

Return Process :

Step 1: Contact our Customer Service via hotline/Zalo or email to request a return
Step 2: Provide order details along with images or videos as proof of the product defect
Step 3: Once confirmed, send the product back to our warehouse
Step 4: We will inspect the product and proceed with either an exchange or a refund as per policy

Note:

• We will cover the shipping fee if the issue is caused by the manufacturer or shipping process
• If the return is due to personal reasons (change of mind, incorrect purchase), the customer will bear the shipping cost

Refund Process :

Refunds are applicable in the following cases:

• No replacement is available for the returned product
• The product is out of stock after return confirmation
• The order is canceled due to an issue from our side

Refund Processing Time:

• E-wallets/Bank Transfers: 3-7 business days
• Credit Cards: 7-14 business days (depending on the issuing bank)

For any inquiries, please contact Hotline/Zalo: 0913717819 or Email:trinhduychin@gmail.com for prompt assistance!